The National Bureau of Statistics (NBS) is launching the 2026 edition of the "User Satisfaction with Official Statistics" opinion survey and invites the public to participate, thereby contributing to the improvement of statistical products and services.

For the first time, the questionnaire includes questions that address not only the statistical-informational contribution of the NBS, but also that of the second producer of official statistical data – the National Bank of Moldova (NBM). The purpose of the survey is to determine user satisfaction with the statistical products and services provided by both institutions, in order to optimize and adapt them to new realities.

The opinion survey will be conducted over one month, from September 28 to October 27, 2026.

The questionnaire is available in three languages: Romanian, English, and Russian (the language can be selected at the top of the questionnaire).

The objectives of this opinion survey are to:

• better understand the current profile of statistical data users;
• evaluate the level of use and degree of satisfaction regarding statistical products and services;
• identify user needs concerning the development of new statistical products and services;
• evaluate user satisfaction from the perspective of the following criteria: relevance, timeliness of data dissemination, data accessibility, data clarity, and the coherence and comparability of statistical data;
• assess the level of user trust in official statistical data.

The evaluated statistical products and services cover:

• The official website of the NBS – https://statistica.gov.md, as well as NBS products and platforms, including:
  • Statistical databank – http://statbank.statistica.md
  • International Trade Portal – https://comext.statistica.md
  • Public Repository of Financial Statements – https://depozitar.statistica.md/
  • GenderPulse Platform – https://genderpulse.md/en
  • Consumer Price Index - interactive dashboard https://statistica.gov.md/en/consumer-price-index-interactive-dashboard-113_61859.html
  • And others

• The official website of the NBS – https://www.bnm.md/en, as well as NBM products and platforms, including:
  • Interactive Database – https://bnm.md/bdi/pages/mainPage.xhtml
  • Currency Converter – https://bnm.md/en/content/official-exchange-rates
  • Dashboard – Inflation Rate – https://bnm.md/en/content/nbm-interest-rates
  • Dashboard – Interest Rates – https://bnm.md/en/content/nbm-interest-rates
  • Dashboard – Precious Metal Prices – https://bnm.md/en/content/prices-precious-metals
  • Dashboard – Yield Curve – https://bnm.md/en/content/curba-randamentelor
  • RCA Data information system – https://bnm.md/en/content/rca-data-information-system
  • And others

The time required to complete the questionnaire is approximately 10 minutes, and respondent confidentiality is guaranteed. Every user's opinion matter, as it will help both institutions streamline and diversify the statistical products and services provided, taking into account the real needs of direct users.

As a reminder, the NBS periodically conducts opinion surveys to evaluate user perception of the statistical information produced and disseminated by the NBS. Questionnaires and results from previous surveys can be accessed in the section About NBS and NSS / External assessments and user surveys / User surveys.

Continuous communication with data users, particularly through user feedback surveys, serves as a fundamental and indispensable tool in the work of national statistical offices and aligns with the European Statistics Code of Practice.